Questions, answered plainly.
If we haven't covered yours, ask us.
What ozren does, how it handles your knowledge, and what each plan includes.
The basics
What is ozren?
ozren is an organisational intelligence platform for engineering, consulting and professional-services firms. It helps an organisation find what it already knows, in its documents and in the experience of its people, and keep that knowledge when people move on.
How is ozren different from searching a shared drive?
A search returns a list of files. ozren reads your documents and recorded conversations and answers the question directly, showing the sources it used so you can check them. It also captures knowledge that was never written down, which a search of files cannot reach.
What is a knowledge capture session?
A guided conversation with someone who holds knowledge that is not written down, usually before they move on or change role. ozren asks questions shaped around their projects, and what they say is reviewed by a manager before it joins the knowledge base.
What happens if ozren doesn't have the answer?
It says so. ozren answers only from your own knowledge, and when the information isn't there it tells you, and points you to the project owner or managers so you know who to ask.
Can one project's knowledge appear in another project's answers?
No. When you ask a question inside a project, ozren draws only on that project's knowledge.
Your knowledge and data
Which file types can I upload?
PDF, Word (.doc and .docx), Excel (.xls and .xlsx), PowerPoint (.ppt and .pptx) and plain text, up to 20 MB per file.
How does ozren handle my documents?
When you add a document, ozren extracts its text and stores it in its own database. To make your knowledge searchable and to write answers, ozren uses services from trusted third-party providers. They process the text of your documents to prepare it for search and, when you ask a question, to read the most relevant passages and write the answer. Knowledge capture sessions use the same kind of service. These providers work under business terms, and may keep inputs for a limited period for security and abuse monitoring.
Is my data used to train AI models?
No. ozren does not train models of its own, and the providers it uses process your content under business terms that state customer content is not used to train their models.
Who can see our knowledge?
Only the people you give access to. Access is managed project by project, with roles from viewer to owner. Uploads from contributors can be held for a manager to approve, and until they are approved they are not used to answer questions.
Plans and pricing
How much does ozren cost?
Explore is free. Team is £249 a month for up to 15 team members. Larger organisations are quoted individually under Enterprise. Team has no contracts, and you can cancel at any time.
What is included in the free Explore plan?
One project, up to three document uploads, ten questions a month, one team member and one knowledge capture session. No credit card is required.
What does the Team plan include?
Up to 15 team members, and unlimited projects, document uploads, questions and knowledge capture sessions, subject to fair use. Every feature in ozren is included, among them source citations, project roles, document approval, version history and review of knowledge capture sessions.
What if we have more than 15 people?
Enterprise is for organisations with more than 15 members, or requirements beyond the standard Team plan. Pricing is agreed individually, based on the size and needs of your organisation. Write to hello@ozren.io to start the conversation.
How do I get in touch?
Write to hello@ozren.io.
Still curious?
Ask us directly.
Write to hello@ozren.io and we will come back to you.